Support

If you need help with Rhenari — setup, configuration, troubleshooting, or anything else — here's how to reach us.

Documentation

Most questions are answered in these docs. Start with the page that matches your situation:

• Onboarding
• FAQ
• Evaluating During Trial

Contact Support

There are two ways to reach us. You can email us directly, or use the contact form on our contact page. Either way, we respond to all support requests within one business day.

Option 1 — Email us. Send an email to support@rhenari.com. To help us route your request and respond faster, please format your email as follows:

• Subject: A short summary of your issue (for example, “Onboarding — Teams connector not syncing”).
• Name: Your full name.
• Company: Your organization's name.
• Role: Your job title or role.
• Issue: A clear description of what you need help with, including any relevant steps, error messages, or screenshots.

Option 2 — Use the contact form. Prefer not to open your email client? Fill out the form on our contact page and we'll get back to you the same way.

Support by Plan

Security Inquiries

For security architecture reviews, compliance documentation, or DPA requests, there are two ways to reach us. You can email us directly, or use the contact form on our contact page. Detailed architecture documentation is available under mutual NDA for qualified evaluators.

Option 1 — Email us. Send an email to security@rhenari.com. To help us route your request and respond faster, please format your email as follows:

• Subject: A short summary of your request (for example, “Security review — DPA request”).
• Name: Your full name.
• Company: Your organization's name.
• Role: Your job title or role.
• Issue: A clear description of your security or compliance request, including any relevant context or documentation needs.

Option 2 — Use the contact form. Prefer not to open your email client? Fill out the form on our contact page and we'll get back to you the same way.